Homeowners' pick for heating and cooling across the Arkansas Ozarks and Little Red River country
Heat Pump Repair — Book a Visit Today
We repair heat pumps for homeowners across Arkansas, Missouri, Mississippi, Oklahoma and Tennessee, and the fastest next step is to call us with what the system is doing and what the thermostat reads. Most calls come down to a few things: a failed reversing valve that leaves you stuck in cooling, a defrost board or sensor that lets the outdoor coil ice over, a bad contactor or capacitor, low refrigerant charge from a leak, or a dual-fuel setup where the furnace and heat pump are no longer handing off correctly. On a visit we check the thermostat call, read pressures and temperatures, test the electrical components, and look at the outdoor coil and drainage. Then we tell you what failed, what it takes to fix it, and how long parts will run on our routes.
Call (888) 381-2953- A real person answers
- Open 7 days
- Written quote before work starts
Taking calls until 5:00 PM CT
The heat pump symptoms we hear most
- The air out of my vents feels cool even though the heat is on Reversing valve stuck in cooling, low refrigerant charge, or a thermostat wired for the wrong stage
- The outdoor unit is covered in ice Defrost control failure, a bad defrost sensor, restricted airflow, or a low charge
- It runs all day and the house never gets warm Failing compressor, refrigerant leak, dirty coils, or auxiliary heat that is not coming on
- My propane furnace and heat pump fight each other Dual-fuel changeover control, outdoor sensor, or thermostat staging set up wrong
- Loud bang or hum from outside when it changes over Reversing valve solenoid, contactor chatter, or a weak capacitor on start
People call this heat pump repair or heat pump service. Same visit, same written quote, same technician.
Safe things to check first
Worth a look before you call — sometimes it saves you the visit.
- 1Look at the thermostat first: fresh batteries, set to Heat, and the temperature set above the room reading.
- 2Check the breaker panel for a tripped breaker on the air handler or outdoor unit, and if it trips again after resetting once, stop and call us.
- 3Pull the filter and hold it to a light. If you cannot see light through it, put in a clean one, since airflow problems cause a lot of icing calls.
- 4Walk out to the outdoor unit and clear leaves, grass clippings, snow and stacked firewood back a couple of feet from the coil, and make sure the top is not blocked.
Guides & troubleshooting
How we compare to other HVAC companies
| Ozark Comfort Heating & Air | Big-box repair chains | Handyman listings | |
|---|---|---|---|
| Written quote before any work | ✓ | ✕ | ✕ |
| A real person answers, 7 days a week | ✓ | ✕ | ✓ |
| All major brands, gas and electric | ✓ | ✓ | ✕ |
| No manufacturer targets to hit | ✓ | ✕ | ✓ |
| Local techs who know the housing stock | ✓ | ✕ | ✓ |
The same on every visit
You approve a written quote first
Covering 52 cities across Arkansas, Missouri, Mississippi and 2 more.A real person answers
Open 7 days, 8:00 AM to 5:00 PM CT.Independent of every manufacturer
Carrier, Trane, Lennox, Goodman and more. We are not an authorized dealer for any of them.Heat Pump Repair — quick answers
Why is my heat pump blowing cold air in winter?
Usually the reversing valve is not shifting into heating, the charge is low, or the thermostat is calling for the wrong stage. Sometimes it is a normal defrost cycle that lasts a few minutes. If cool air keeps up past that, call us out.
Is ice on the outdoor unit normal?
A light frost that clears during defrost is normal. A solid block of ice on the coil or fan is not, and it points to a defrost control, sensor, airflow or refrigerant problem. Shut the system off at the thermostat and call us.
Should I repair or replace an older heat pump?
It depends on what failed and the condition of the rest of the system. We tell you what the repair involves and what else we saw while we were in there, then you decide. Compressor and coil failures on old units are the usual turning point.
What is a dual-fuel system and why does it act up?
Dual-fuel pairs a heat pump with a gas or propane furnace so the furnace takes over in cold weather. Trouble usually comes from the changeover setting, an outdoor sensor, or thermostat staging, so both sides run at the wrong time.
How long will a repair take?
Many electrical and control repairs finish in one visit. Compressors, coils and some reversing valves depend on parts, and hill-country routes add travel time, so we give you a realistic date rather than a guess when we order.
I smell gas near my dual-fuel furnace. What do I do?
Get everyone out of the house first. From outside, call 911 or your gas or propane utility and let them shut it off and clear the building. Once they say it is safe, call us and we will look at the furnace side.
How it works
- Step 1
Tell us the symptom
Call or fill in the quote form with what the system is doing. Warm air, no air, short cycling, a smell, a breaker that keeps tripping. That detail helps us load the right parts before we roll.
- Step 2
We schedule around travel
Hill-country routes take time, so we give you a realistic window instead of a guess. If you are on a long county road, we tell you that up front and keep you posted if the day shifts.
- Step 3
Diagnose, then explain
We test the system, find the actual fault and walk you through what failed and what the repair involves. You decide before we start. If a part has to be ordered, we say when it lands.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- Older systems are normal herePlenty of homes on our routes run a heat pump from two decades back, a propane furnace and a wood stove for the cold snaps. We repair what you have rather than pushing you toward replacement on the first visit.
- Heating and cooling bothSame crew handles air conditioning repair in summer and heating repair in winter. That means we know your system's history when the season flips, and we are not learning your ductwork from scratch in January.
- We say what we do not knowIf a fault is intermittent, we tell you that instead of replacing parts on a hunch. Sometimes the honest answer is a monitoring period or a second visit when the weather brings the problem back.
- Regional coverage, local paceWe cover Arkansas, Missouri, Mississippi, Oklahoma and Tennessee. Travel time is part of every job we quote, so you get a window that accounts for the drive rather than a promise that falls apart.
- All major brands, gas & electricEvery major HVAC brand, gas and electric, handled by an independent crew.
- Straight answersNot worth fixing? We say that out loud, and often it saves you the visit fee.
Heat Pump Repair
Small faults become big ones on a schedule of their own
Describe the symptoms and we'll book the visit — takes about a minute.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
Rather not call? Get a free quote →